At Bramble Support, we respect your right to privacy and are committed to safeguarding the personal information you share with us. This policy outlines how we handle, protect, and manage your data in line with our commitment to delivering high-quality services.
To ensure your data is managed responsibly, we strictly adhere to the Australian Privacy Principles (APPs) established under the Privacy Act 1988 (Cth). These principles dictate how we collect, store, use, and securely dispose of your personal information.
For more details on the Australian Privacy Principles, you can review them directly on the official website of the Office of the Australian Information Commissioner (OAIC).
"Personal Information" refers to any data or opinion that can uniquely identify you. This typically includes details such as your name, residential or postal address, email address, and contact numbers.
We gather this data through various interactions, which may include:
We collect this data to better understand your requirements, tailor our support services to your specific needs, and occasionally share relevant updates or promotional material. We will only use your information for these core reasons or for secondary purposes that you would reasonably expect us to.
If you subscribe to our newsletters or updates and wish to opt out, you can unsubscribe at any time by emailing us at hello@bramblesupport.com.au.
On occasion, we partner with trusted external specialists (such as IT professionals, web designers, or data management services) to maintain our operations. These partners are strictly bound by confidentiality terms that align with our own privacy standards.
Whenever we request personal information, we will do our best to clearly explain why it is required and how we intend to use it.
The Privacy Act classifies certain types of data as "sensitive information." This includes details regarding an individual's racial background, political stances, religious beliefs, trade union memberships, health records, or criminal history.
We only handle sensitive information when:
Whenever practical, we will always collect your information directly from you. If we receive data about you from an external third party, we will take reasonable steps to ensure you are informed about the nature of that information.
We treat your information with strict confidentiality. We will only disclose your personal data to external parties under two specific conditions:
We implement robust security measures to protect your data from loss, unauthorised access, misuse, modification, or exposure.
When your data is no longer necessary for its original purpose, we will take proactive steps to securely destroy or permanently de-identify it. Please note that standard client files are legally required to be securely archived for a minimum of seven (7) years.
You have the right to review, update, or correct any personal details we hold about you, subject to certain legal limitations. To make a request, please contact us in writing via email at hello@bramblesupport.com.au.
We do not charge a fee for submitting a request, but we reserve the right to apply a minor administrative charge for preparing and copying the requested files. To safeguard your privacy, we will always verify your identity before releasing any records.
We aim to maintain precise and current records. If you notice that any information we hold is incorrect or outdated, please notify us so we can rectify it promptly and continue providing a seamless service.
This Privacy Policy may be updated periodically to reflect changing practices or legal requirements. The most current version will always be available on our website.
If you have any questions, concerns, or complaints regarding how your privacy is managed, please reach out to our team:
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