Before you do anything, find your Service Agreement and look for the “Termination” or “Notice Period” clause. Most providers require 14 or 28 days’ notice.
The Bramble Tip: You don’t have to wait until the end of your NDIS plan to switch. You can switch at any time, provided you give the notice period listed in your contract.
You don’t owe anyone a massive explanation, but you do need to put in writing that you wish to exit the service. A simple email is best so you have a record: “Hi [Provider Name], please accept this email as formal notice to end services for [Participant Name]. Our last shift will be on [Date].”
In the old days, you had to call the NDIS and wait on hold for an hour just to link a new provider. But the latest updates in the my NDIS portal have a much better “self-service” shortcut.
We send the request: If you choose Bramble, once we’ve agreed on your start date, we will jump into our portal and send a “Relationship Request” directly to your plan.
You just click ‘Accept’: You (or your nominee) will see a notification in your my NDIS app or portal. You simply review it and hit “Accept.”
No more phone queues: This automatically records us as a “My Provider.” It’s faster, cleaner, and means our invoices get through to your Plan Manager without any “computer says no” errors.
While we can start the new relationship, we can’t exactly “fire” your old provider for you. You still need to tidy up your portal list:
Ask your Plan Manager: According to the latest NDIS rules, Plan Managers can now “self-service” to end a relationship in the portal. Once your notice period is up, just tell them: “I’ve finished my contract with [Old Provider], can you please end the relationship in my portal?”
The Manual Way: You can still remove them yourself in the portal or by calling the National Contact Centre (1800 800 110).
Crucial Note: Only end the relationship with an old provider in the portal AFTER they have sent their final invoice and it has been paid. Doing it too early can block their final payment and cause unnecessary headaches.
We know that the “gap” between providers is what worries people most. “Who will help Mum with her shower on Monday if the new team hasn’t started?”
At Bramble, we’re experts at the “Smooth Handover.” We can sit down with you while you’re still in your notice period, get to know your routine, and find the right people for you so that on the day your old contract ends, your new Bramble team is ready to knock on the door.
If you’re tired of the “Corporate Care” grind and want to see what a managed, local, neighbourly approach looks like, give us a shout. We’d love to hear your story and help you figure out a transition plan that keeps your life running smoothly.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed sed orci at lacus pretium scelerisque vel quis leo. Curabitur et lobortis enim. Donec neque est, dapibus at suscipit id, fringilla sit amet lorem. Morbi rhoncus lacus vitae enim pretium, at finibus metus tempor. Aenean posuere libero eu ante condimentum, sit amet interdum velit bibendum. Duis ac consequat est. Suspendisse condimentum enim eget augue tempus, sed lacinia orci sagittis. Fusce bibendum pharetra odio quis pellentesque. Nullam aliquam auctor velit, non viverra libero ullamcorper non.